Our client are the world’s largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. 

They are seeking a Head of Product – Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. 

The Head of Product - Salesforce will work hand in hand with the business owners and the Programme manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally.

The Role:

• Works with the product owners and programme manager to define and prioritise the product roadmap for the development of Salesforce.
• Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap.
• Managing and co-ordinating with other teams – including ERP and integration – to deliver the complete solution.
• Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle.

Responsibilities for Head of Product – Salesforce:

• Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform.
• Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases.
• Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. 
• Oversees testing and UAT with the business owners and manages the release process.
• Manages any ongoing BAU changes to the product.
• Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems.
• Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides.
• Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards.
• Stay current with Salesforce releases, new features, and best practices.

Skills & Expertise:

• You will have the vision and product knowledge of where Salesforce can truly add value. 
• You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce.  
• You will have a true technical understanding of Salesforce and be the technical and development owner of the application. 
• Strong stakeholder management expertise in programmer environments with multiple stakeholders.
• Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action.
• Strong written and verbal communication skills.
• Builds partnerships and works collaboratively with others to meet shared objectives.

Experience and qualifications:

• Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business e.g. shipping, automotive, rail, aviation, etc. 
• Degree educated - Business, Sales, or Marketing related degree a bonus.
• In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud.
• Experience of field service management and CPQ also an advantage.
• Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage.
• Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels.
• Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage.
• Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.