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SAP Finance Team Lead
Position: Location: Salary: Type:
SAP Finance Team Lead London Competitive Permanent

Managed Services – About Us

Over the last 15 years, we have grown steadily in Managed Services and we are expanding our teams due to our ongoing success.  We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries.  We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.  We take care of our customers’ solutions from A to Z, transforming trust, into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.   Please apply to join a thriving team of creative consultants who are friendly, knowledgeable and highly skilled who love the variety of work within Managed Services.

Summary of Role:

As a Managed Services Team Lead, you will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support Consultants delivering to a multitude of SAP ECC & S4 HANA customers. This is a very customer focused, hands-on role where the Team Lead will be expected to work on customer issues, developments, as well as undertake the day-to-day management aspects that the post requires. This will be a home-based role, managing remote and offshore consultants within your dedicated team.

The ideal candidate will be able to encourage effective team working by seeking input from team members and will support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.

Key Responsibilities:

  • Provide estimates in a timely manner and communicate deliverable status to stakeholders.
  • Analyse, configure and implement appropriate solutions with the support of the other Functional/Development Consultants when applicable
  • Strong communicator; able to communicate confidently with customers and Service Delivery Managers, keeping all up-to-date with progress of deliverables. Can positively influence different stakeholders; is accepted at various levels as an appropriate partner in discussions.  Has a calm approach in stressful situations in which they take responsibility and has great personal integrity.
  • Problem solving: uses own initiative to look for solutions/opportunities for improvement and is willing to make decisions; recognises overarching problems as well as political situations and escalates these if necessary
  • Demonstrates a proactive approach, commitment, and flexibility both internally and externally; gets results and proactively supports others.
  • Understands business process; can arrange their own tasks and workload and implement the strategy, with the aim of developing the business further. Accepts responsibility for own tasks and and manages these in terms of quality, productivity and resources.  Recognises risks in the tasks and provides suggestions for minimizing them.
  • Recognises the potential for small levels of repeat business
  • Motivating, coaching and developing the team to deliver a first class service, delivery, and will have input into service reviews.
  • Recognise and celebrate team and team member accomplishments, and encourage creativity and constant improvement.
  • Enabling mentoring and coaching in line with strengths and development needs
  • Identifying and enabling team technical and non- technical training needs
  • To recognise talent and performance manage your team in a fair, constructive and transparent manner, encompassing: Setting performance objectives and appraise progression in real timeApprove content for regular performance appraisals; Recognise exceptional performance and talent.

Essential:

  • Excellent design, configuration and testing of the core FICO functional modules.
  • Experience in ECC and S4 HANA On-Premise (release 2020 and prior), with S/4 HANA Cloud being advantageous.
  • Comprehensive experience of all FICO and FSCM modules including; Foreign Exchange, Tax, Correspondence, Credit, Collections & Disputes Management, Fixed Assets, Product Costing, with knowledge of VIM & OCR, Project Systems, Results Analysis or Treasury being beneficial.
  • Cross functional knowledge in Billing, Purchasing & Materials Management, Project Systems, workflow and Travel Expenses (Concur).
  • High level of verbal and written communication skills in English.
  • Ability to create quality functional specifications, test scripts and training documentation.
  • Work within a remote consulting support team for contracted customers using the NTT Data Business Solutions service management systems and processes, delivering within defined SLA or requested dates.
  • Feedback potential solutions in a logical way for both SAP knowledgeable and business focused audiences.
  • A strong ability to understand business processes and design appropriate solutions.
  • Excellent verbal and interpersonal communication skills for working with the functional and customer teams
  • Can act as liaison with client for troubleshooting e.g. strong skills regarding investigation, analysis, and problem solving. Able to map client business requirements, processes and objectives.
  • Ability to provide end to end business solutions.
  • Ability to oversee and manage larger pieces of work.
  • Proven experience in a combined customer service handling / functional support role.
  • Experience within a consultancy support environment an advantage.
  • Experience of motivating and leading others, or deputising in the manager’s absence.
  • Experience of providing structured feedback and coaching others.
  • Capable of managing own workload with minimal supervision to tight deadlines.
  • Able to prioritise and distribute team workload effectively.
  • Able to deal with challenging customer and resource issues in a professional and supportive manner with commitment to see these through to resolution.
  • Keen to offer ideas and solutions to develop the AMS Support function.
  • Ability to encourage ideas from ground level up.
  • Professionally manage customer expectations.
  • Operational thinking.
  • Collaborative and team orientated.
  • Ensure consistent high level of customer satisfaction with quality solutions/services.
  • Travel will be a maximum 25% (post-Covid).
  • ITIL knowledge or certification essential.
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