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Information Technology Service Management Knowledge Analyst
Position: Location: Salary: Type:
Information Technology Service Management Knowledge Analyst Remote Competitive Permanent

Information Technology Service Management (ITSM) Knowledge Analyst - Contract - Outside IR35

The ITSM Knowledge Analyst supports the ITSM Knowledge Management process and is responsible for the overall process operation and performance.

Responsibilities:

  • Ensure the provision of consistent, proven resolutions via the Service Knowledge Management System (SKMS) that allow users to help themselves or understand how to get help.
  • Ensure that the Knowledge system is well designed and user friendly, and accessible to Sellafield business users.
  • Support communication activities to drive up usage of the Knowledge system.
  • Utilise ServiceNow features to proactively identify knowledge gaps using machine learning.

Qualifications:

  • Ownership of the Service Knowledge Management System (SKMS).
  • Ownership of the Knowledge Management application within ServiceNow.
  • Design and allocation of Knowledge publisher, reviewer, approver and all other roles.
  • To advise both ISO colleagues and the Service Providers on ITSM Knowledge Management strategy and priorities.

If this is of interest, please get in contact today.

will.cahill@boss-erp.co.uk

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